Opening For Country Head - Service in ZeroB (Ion Exchange Ltd.)
- Mumbai
Job Description
- As the Bangladesh Country Head for Service, you will oversee our entire service division, ensuring the highest standards of customer satisfaction and operational excellence. This role demands a visionary leader with a knack for enhancing service delivery processes and driving customer success throughout the region.
Responsibilities
- Oversee the service management strategy and operations across Bangladesh.
- Lead a team of service professionals to deliver exceptional customer support and technical service.
- Develop initiatives to enhance service quality, efficiency, and customer loyalty.
- Manage key customer relationships and participate in strategic discussions.
- Ensure compliance with all national and international service standards and regulations.
Qualifications
- Minimum 15-20 years of proven experience in service management, including significant leadership roles.
- Strong leadership skills with an ability to motivate and drive team performance.
- Excellent problem-solving capabilities and a commitment to operational excellence.
- Outstanding interpersonal and communication skills.
- Master’s degree in Business Administration, Engineering, or related field is advantageous.
