Escalation Matrix

If you are facing any product or service related issue, do call or email us.

Escalation Matrix- Level 1

Call our customer care (9 am–9 pm), leave a message and we will call you back.

Escalation Matrix- Level 2

If you are not satisfied with the solution, please call back our Escalation Desk.

Escalation Matrix- Level 3

Escalate your request to Ms. Rupa Joshi,
Assistant Manager - Customer Service

Escalation Matrix- Level 4

If you are still not satisfied, escalate your request to
Ms. Pooja Gandhi, Head – Customer Care.