Escalation Matrix If you are facing any product or service related issue, do call or email us. Escalation Matrix- Level 1 Call our customer care (9 am – 9 pm), leave a message and we will call you back. 022 2788 1234 hws.service@ionexchange.co.in Escalation Matrix- Level 2 If you are not satisfied with the solution, please call our Escalation Desk.back. 022 2788 1234 escalation@ionexchange.co.in Escalation Matrix- Level 3 Escalate your request to Ms. Rupa Joshi. Assistant Manager - Customer Service 022 2788 1234 rupa.joshi@ionexchange.co.in Escalation Matrix- Level 4 If you are still not satisfied, escalate your request to Ms. Pooja Gandhi, Head – Customer Care. 022 2788 1234 pooja.gandhi@ionexchange.co.in
